Digital Camera Image Transfer Utility
Technical support will be provided, to the best of our abilities, to all users
of DCITU. If you are having problems with DCITU, please review the following
checklist of common problems:
- Is your digital camera supported by DCITU?
- Are you using the latest version of DCITU?
- Have you verified that the camera is connected to the correct serial port on your computer?
- Did you select the correct camera type and serial port in the DCITU options notebook?
- If you are using Ray Gwinn's
SIO.SYS
driver, have you unlocked the serial port?
If you are experiencing problems connecting to your digital camera and require
technical support assistance, please follow these 8 steps:
- start DCITU
- press
F11
to enable the debug window; if the debug window is already enabled on startup, skip to step #5
- quit from DCITU
- re-start DCITU
- this ensures that the debug window is enabled from the very start, thereby logging all of the DCITU startup information
- note the filename given in the 5th line of the debug window
- try to re-create the problem
- e.g., if the problem occurs only when you delete an image, then connect to your camera and delete an image
- quit from DCITU
- include as an e-mail attachment the debug log file as stated in step #5
Once you have the dcitu.log
file, send an e-mail description of
the problem to
stephanecharette@gmail.com
and include the log file as an attachment.
DCITU © 1997 - 2000, Stéphane Charette
DCITU © 2000, 2001, C Code Run (Inc.)
stephanecharette@gmail.com