DCITU - Technical Support

Digital Camera Image Transfer Utility

Technical support will be provided, to the best of our abilities, to all users of DCITU. If you are having problems with DCITU, please review the following checklist of common problems:

Is your digital camera supported by DCITU?
Are you using the latest version of DCITU?
Have you verified that the camera is connected to the correct serial port on your computer?
Did you select the correct camera type and serial port in the DCITU options notebook?
If you are using Ray Gwinn's SIO.SYS driver, have you unlocked the serial port?

If you are experiencing problems connecting to your digital camera and require technical support assistance, please follow these 8 steps:

start DCITU
press F11 to enable the debug window; if the debug window is already enabled on startup, skip to step #5
quit from DCITU
re-start DCITU
this ensures that the debug window is enabled from the very start, thereby logging all of the DCITU startup information

note the filename given in the 5th line of the debug window
try to re-create the problem
e.g., if the problem occurs only when you delete an image, then connect to your camera and delete an image

quit from DCITU
include as an e-mail attachment the debug log file as stated in step #5

Once you have the dcitu.log file, send an e-mail description of the problem to stephanecharette@gmail.com and include the log file as an attachment.